Friends and Family  

Service Update for Ghana

Dear Valued Customers,

Due to unforeseen circumstances until further notice we are unable to provide the Friends&Family service to Ghana. Also the intended service from Ghana to Nomi Mobile numbers also no longer available until further. All customers paid and lost service will be refunded for the days lost on prorata basis.

We expect to resume service from Ghana to UK Mobile in near future. Once the service is available again, we shall notify all our customers. We apologies for any inconveniences may have caused by this.



Service Update for India

Dear Valued Customers,

As per ongoing development work for improving the quality standards and increasing value for money of our products, we have made modifications to India Friends&Family service effective of your next billing date.

From your next billing date you will be able to add 3 x Friends&Family numbers in India for £10 monthly charge. You can now add any Indian mobile number from any Indian network except BSNL network numbers as your Friends&Family connections. Also as per the new Fair Usage Policy we have introduced you will get a maximum number of 1,500 minutes for sharing equally between your 3 x Friends&Family numbers (i.e. 500 minutes for each F&F number). If you decide to have only 1 x Friends&Family number, then you can consume the total 1,500 minutes for calling that Friends&Family number. If you decide to have 2 x Friends&Family numbers, 1,500 minutes will be equally shared between the 2 x Friends&Family numbers (i.e. 750 minutes for each F&F number).

Above is called a Friends&Family group and you are allowed to have maximum 3 x Friends&Family numbers in the group for £10 monthly charge. If you wish to have additional groups, you may register additional 3 x Friends&Family number as the second Friends&Family group on the same eTalk account by paying additional monthly charge of £10. You will be entitled to 1,500 minutes for each group for equally sharing between the Friends&Family number in your additional Friends&Family groups, i.e each Friends&Family group will get 1,500 minutes for sharing between the Friends&Family numbers within that group for £10 monthly charge.

You can only add and remove Friends&Family numbers within a group on a new billing date. For an example if you register 3 x Friends&Family numbers in a group and you wish to remove 2 x Friends&Family numbers from that group for utilising all the 1,500 minutes for calling 1 x Friends&Family number on that group, you are only allowed to remove the 2 x Friends&Family numbers on the next billing date, i.e. on a new billing date. Likewise the same condition will apply for adding new Friends&Family numbers to an existing group.

   
 


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